How to Read & Understand Your Bill

ACCOUNT AND SUMMARY CHARGES
PREVIOUS BALANCE	Amount due prior to current bill. Does not reflect any payments.
CHECK RECEIVED	This identifies amount paid and your check number.
CURRENT PERIOD SUBTOTAL	Total charges for the current month.
TOTAL AMOUNT DUE	Total due after all charges and credits have been applied.
FIXED AMOUNTS THAT ARE BILLED IN ADVANCE FOR THE UPCOMING MONTH
SERVICE FOR (MONTH)	Charge to provide and maintain your line. Includes basic allowance.
PERSONAL AUTO ANSWER	Monthly fee for automatic answer recording access.
AUTO FAX	Monthly fee to provide automated faxing of your messages.
VM STORAGE & RETRIEVAL	Monthly fee for voice mail.
MAIL SERVICE	Monthly fee to accept your mail.
ADDITIONAL LINE	Monthly fee for additional phone line.
CHARGES THAT REFLECT PREVIOUS MONTH'S USAGE
INBOUND CALL UNITS	Fee for time (billed in increments of 6 seconds) operators spent on incoming calls.
OUTBOUND CALL UNITS	Fee for time (billed in increments of 6 seconds) operators spent on outbound calls.
PATCHED CALL UNITS	Fee for time (billed in increments of 6 seconds) client spent on conference calls.
DIGITAL / ALPHA PAGES	Fee for each page transmission.
PERSONAL AUTO ANSWER TIME	Fee for time (billed in increments of 6 seconds) auto answer recording spent on incoming calls.
ADDITIONAL MESSAGES	The number of messages or relaying of messages over basic allowance.
PHONE CALLS OUT	The number of phone calls made to contact client.
TELEPATCHES	The number of conference calls.
CALLS	Total amount of calls that were received by service.

If you have questions, please contact:

Patrick Day
Business Office
(773) 628-0403
e-mail: pday@mediconnect.com

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