All databases run on in-house servers, protected by state-of-the-art RAID 5 redundant disk arrays for maximum data security and system uptime.

Our data network operates under the Windows NT environment, with multiple servers and a dedicated T-line for Internet applications. Between these two systems, American MediConnect, the healthcare call center, has true computer-telephony integration, as our ACD and data applications run on the same platform.

Workstations in the call center are equipped with fully integrated computer telephony systems. The MS Windows environment provides technical flexibility as well as an operating system that facilitates training and makes client service more efficient.