How often do your patients hear "Dr. Smith's office, please hold"?

Even if you have two or three incoming telephone lines, you may not have adequate staff to handle the calls. To make matters worse, many of the calls may not be of an urgent nature.

American MediConnect Can Handle Your Extra Calls

During the day, when the office is open and the physicians are seeing patients, we can handle incoming calls. We offer numerous scenarios that follow your desired protocols.

For example, you can set up your system to forward all incoming calls to us. Or, your office staff could answer phones as normal, sending overflow calls to MediConnect only if your office phone lines are busy.

Depending on your instructions, we can take and dispatch urgent and non-urgent messages. Non-urgent messages, such as prescription refills or requests to change appointments, can be faxed or e-mailed to your office staff several times during the day.

Our Daytime Call Overflow service allows your office staff to focus attention on patients who are in the office while still providing top-notch service to every patient reaching you by phone.

MediConnect is currently providing Daytime Call Overflow to numerous doctors' offices and a major Chicago-area medical center. We look forward to showing you the many options that can make Daytime Call Overflow perfect for your situation.