When hospitals or physician practices examine patient retention rates, plan changes to the facility or measure patient satisfaction, they need detailed feedback.

They are turning to a variety of survey tools to get this feedback from patients and families.

Via live operator, Interactive Voice Response (or a combination), American MediConnect can conduct virtually any type of survey.

Healthcare Surveys

• Patient satisfaction survey
• Doctor's office visit follow-up survey
• Healthcare information survey
• Medication compliance survey

American MediConnect Medical Survey Options

• Inbound IVR
• Inbound Live Operator
• Outbound IVR
• Outbound Live Operator

Our flexible Call Guide can be programming to go through any type of survey or data collection process.

For example, a live operator reads scripted questions to a caller, entering data into the system as the caller responds. A database is instantly updated with the information and can be provided to the client at any time.

In addition, the operator prompt scripts can be used to read scripted information in either inbound or outbound calling situations.

Survey Calls

Working from a pre-defined script, we place outbound calls to interview your patients. Statistical results are presented in database format.