For the hospital that needs occasional backup or the medical center that wishes to outsource the entire call center, American MediConnect offers the perfect solution.

Here's why:

We are experienced. We have been handling telecommunications in the healthcare field since 1985. Clients include several major medical centers, physician's groups and large, diverse medical practices in Chicago and elsewhere. And our customized scripting and advertising response capabilities have proved invaluable to some of the largest pharmaceutical companies.

We are the right size: We are large enough to offer robust resources of technology and human resources. On the other hand, we are small enough that our operations management can give personal attention to every client and project.

We are experienced with multiple populations: Our call center is staffed round-the-clock with live Spanish-speaking operators and we have access to most other languages. Through our experience with clinical trials we have developed expertise in handling such populations as elderly, depressed, suicidal and other groups requiring special handling.

We are technologically advanced: Our call center features the latest computer-telephone-web interface technology. We are equipped with scalable, redundant computer systems, a robust backup power supply and a data management/messaging program specifically designed for the healthcare environment.

We are online: Meeting the demand for instant results in the pharmaceutical industry, MediConnect’s Phone Screen division offers a unique real-time online reporting procedure. This system gives our clients instant access to information about telephone response to ongoing advertising campaigns. Clients can measure the effectiveness of their advertising media choices, and they can review patient referrals to physician offices.

We ensure quality: Job profiling and pre-employment testing ensure that we hire the right people for healthcare call center jobs. Training and on-the-job coaching and incentive programs ensure that our employees are operating at peak efficiency and high quality. A “partnership” approach with our clients ensures that we share values of quality and customer service.

We are consistent: Ours is a relationship business. We have many long-term medical clients. Our customizable screen displays with tailor-made protocols for individual medical practices ensures that each account is handled as desired on an ongoing, long-term basis.

We meet response time goals: Our flexible Integrated Interactive Voice Response (IVR), coupled with our round-the-clock staff of live operators ensures that calls are answered virtually instantaneously. A “reader board” in our call center keeps supervisors attuned to inbound call status. Resources can be dynamically allocated in response to demand.

We are in touch with hospital management: MediConnect operates in partnership with our clients. Teleconferences, e-mail and fax are used to ensure that service quality meets and exceeds client requirements. In many cases, we schedule weekly or bi-weekly conference calls with the client account manager.

We are in touch with the customer: As a healthcare answering service, our core capability is to listen to patients, understand their needs, respond accordingly and, finally, to keep track of the interaction. This is ideally suited to conducting patient satisfaction surveys, either by telephone, e-mail or Internet. Tabulated responses can be made available online, in a secure Internet site.

We manage data: MediConnect and sister company Phone Screen have extensive experience acquiring, managing and reporting healthcare data, including patient, doctor and hospital databases, via telephone or web interface, electronic transfer or direct data download (server to server).

We are experienced in clinical trials: In addition to providing basic telephone notification service, our sister company, Phone Screen, has a great deal of experience providing patient recruitment, retention and compliance services for clinical trials. Using a customized scripting program, we provide telephone pre-screening to some of the largest pharmaceutical companies and healthcare advertising agencies.

We are ready to do business: American MediConnect handles calls from all U.S. time zones. This allows us to schedule call center staff at reasonable levels during typical call center peak and valley time periods. The result is greater efficiency and a more attractive cost to the client.