Specially designed for medical/healthcare clients, American MediConnect offers "Integrated Interactive Voice Response". It's a special brand of IVR that takes best advantage of state-of-the-art data collection methodology and live operator services.

The number of uses for Interactive Voice Response (IVR) is endless for data collection that does not require a live operator. For example, our answering service clients have used our IVR capability to:

• Conduct healthcare employment prescreening

• Patient satisfaction surveys

• Presurgical instructions

• Medical test results

• Medical billing inquiry

But the greatest benefit comes from integrating IVR with live operator. Based on a caller's response to various questions in the IVR script, the call can automatically switch to a live operator, who can handle further processing on a more personal level.