American MediConnect serves group practices--ranging from a few to a few hundred physicians--and solo practitioners.

Our highly qualified, carefully trained operators answer the phone with the name of your practice, because our computer-driven system matches incoming calls to clients. And because our staff is on duty 24 hours a day, every day, your phones (and patients) are covered-24 hours a day, every day.

The MediConnect answering service is computerized for speed and accuracy, but real people answer your calls, providing the calming influence after-hours callers often need.

Our Telephone Answering Services include:

• Daytime overflow operator
• Remote reception service
• After hours emergency dispatch
• Appointment scheduling and reminders
• Database creation and matching
• Voice mail (multiple-greeting)
• E-mail messaging
• Response management
• Multilingual capability

Additionally we provide help desk services to research sites, patients and medical professionals. Emergency calls are triaged and linked, patched or paged to doctors on call for additional service.

Inbound Services

Each year, we handle nearly one million inbound calls from patients in many categories: 

• Patient support requests
• Medical practice support services
• Hospital communication support services
• Pharmacy contact
• Appointment scheduling
• Crisis intake
• Patient recruitment
• Nearest site referral
• Insurance eligibility certification
• Requests for presurgical instructions or information 

Outbound Services 

American MediConnect processes 1.4 million outbound calls per year in these categories:

• Patient physician interface 
• Appointment scheduling and reminders
• Retention and compliance (clinical trials) 
• Clinical trial site communication 
• Crisis intake 
• Presurgical support